We hope you will be satisfied with your purchases from Vobe. However, should you wish to return an item purchased from us either in-store or online, the following procedures and policies will apply.
We are happy to accept items as returns when purchased in-store within 14 days of purchase date provided you have your proof or purchase and the returned goods are in a saleable condition, in their original packaging and have not been used or damaged.
Made to measure or bespoke items may be returned in exceptional circumstances (please see below).
Should we accept your returned item we will issue you with a Credit Note. Please note we do not offer cash refunds.
If you purchase an item from us online, you may return the item, cancel the contract prior to delivery or cancel the contract within 14 days of delivery for a full refund, provided the returned goods are in a saleable condition, in their original packaging and have not been used or damaged. Special order, made to measure or bespoke items may be returned in exceptional circumstances (please see below).You will however be responsible for any postage / courier charges to return the item.
Please ensure to use appropriate packaging as only items that reach us in perfect condition will be accepted as returns. Once the item has been returned we will review it and once approved, your account will be credited. Please allow 28 days for the money to be refunded to your account.
We have partnered with An Post to simplify the return procedure for online purchases of smaller goods delivered in ROI. Simply go to the An Post Return My Shopping website http://returnmyshopping.ie/ , then follow the steps you see on the screen and select Vobe. We are delighted to inform you that we have negotiated a reduced postal rate for our customers who use this service.
Special Order and Made to Measure or Bespoke Items
In exceptional circumstances, we may agree to accept the return of a special order (non-stock items) and made to measure or bespoke items.
For orders of special orders (non-stock items) and made to measure or bespoke items ordered in-store a 30% deposit is required to secure that order. Should we agree to accept the cancellation of your order we reserve the right to keep your deposit and or 30% of the value of your order.
For online sales of special order (non-stock items) and made to measure items or bespoke items, that we agree to accept as a return, we reserve the right to withhold 30% of the value you paid to purchase the item.
Faulty or Defective Goods
If you receive an item from us that is faulty or defective please contact our Customer Service Department immediately. We will ensure to remedy the situation for you as soon as possible.
2 Shannonside Retail Park
Carrick on Shannon
Phone 071 9650957
Email: [email protected]
Please ensure to have all details pertaining to your purchase available.
Vobe has the right to Repair, Replace or Refund the faulty items for the customer. If a refund is deemed appropriate then the full purchase price including delivery charge (if applicable) for defective or faulty items will be given.